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Policies

All Sales Are Final:

Due to copyright protection, once you have unwrapped and/or viewed/listened to your purchased
item the item becomes your property. We sell media that we believe is of the highest quality, but
personal preferences do vary and are not our responsibility. In the case that your product is
defective or damaged, we will exchange the product for another of the same title only, you may
not switch for a new title and a refund will not be given. We understand that you may have a
large library of dance media, but please check to see if you already own the title that you are
ordering. In the event that you already own the item and you have not opened your latest
purchase, we will exchange for a product of the same value, shipping charges will apply. If you
opened the product, it cannot be exchanged. No refunds will be given.  

Shipping:  

All packages are shipped using UPS unless you submit a PO Box, if so, the item will ship via
Priority Mail which can take 5 to 6 business days for delivery. Any orders of $200.00 or more,
we will ask for a street address to assure proper tracking for the package. Express shipments
cannot be sent to a PO Box. 

If UPS Ground service is chosen, your package will take about 5 to 6 business days for delivery.  
US Mail, UPS Ground, UPS Next Day Air, UPS 2nd Day Air and UPS 3 Day Select shipments
will go out the day you place your order or the next business day, depending on the time of day
you place your order. 

Shipping Charges for all 50 states within the USA are:

 

  • $9.00 for the first item and $1.75 for each additional item.
  • For 3 day select: add $5.00
  • For 2nd Day Air: add $10.00
  • For Next Day Air: add $22.00

International Orders:  

All prices are in US Dollars. Only major credit cards are accepted for international orders. After
you place your order, you will receive an email stating the cost of shipping for your order. It will
not show up at the time that you place your order to assure that you are given the lowest possible
cost. The prices that you will be given will be for Airmail Parcel Post via the US Postal Service.
This service takes about 4 to 10 business days for delivery. We will also give you an option to
receive faster service, we can ship Express Service via the US Postal Service or Express via
UPS. Faster shipping means higher prices and please understand that the cost is determined by
the weight of your package. Also take into consideration that you will be responsible for all the
duties, taxes or import fees that your package may incur. We do not offer PAL DVDs at this time, so
be sure that your media player can play Region 1 DVDs. 

Cathy Roe Productions  
1360 Vegas Verde, Suite C  
Santa Fe, NM 87507  
Voice: (800)-800-KIDS (5437)  
Fax: (505)-474-4045  
info@cathyroe.com  

Office Hours: 9:00 AM - 3:00 PM, Monday through Friday 


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